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Optimizing Hospital Performance through Patient-Centered Care: Integrating Feedback, Experience, and Quality Improvement
Authors
Shambhu Mahato,Birendra Yadav
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Optimizing Hospital Performance through Patient-Centered Care: Integrating Feedback, Experience, and Quality Improvement
Abstract
Patient-centered care (PCC) - defined as care that respects and responds to individual patients' preferences, needs, and values - has been widely recognized as a core domain of health care quality. Extensive evidence suggests that integrating PCC principles into hospital practice can improve clinical outcomes, patient satisfaction, adherence, and operational efficiency. This review synthesizes global literature on how PCC and systematic use of patient feedback can optimize hospital performance. We examine strategies for eliciting and incorporating patient feedback into service design, and we explore links between patient experience and metrics such as readmission rates, length of stay, adherence, and staff engagement. We analyze how quality improvement (QI) initiatives benefit from patient and family co-design, and we highlight enabling technologies (electronic health records, patient portals, mobile/digital surveys, and AI-powered analytics) that facilitate PCC. Comparative studies of public versus private hospitals are reviewed to identify contextual differences. Finally, we discuss challenges (e.g. resource constraints, data integration, workforce training) and innovative solutions (e.g. AI analytics, co-production frameworks) for sustaining PCC. Keywords: patient-centered care, patient feedback, patient experience, hospital performance, quality improvement, digital health, public vs private hospitals.
IJCRT's Publication Details
Unique Identification Number - IJCRT23A3001
Paper ID - 300249
Author type - Indian Author
Page Number(s) - i426-i434
Pubished in - Volume 11 | Issue 3 | March 2023
DOI (Digital Object Identifier) -
No Of Downloads - 16
Author Country - India, -, -, -, -, Science and Technology
Publisher Name - IJPUBLICATION | www.ijcrt.org | ISSN : 2320-2882
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Shambhu Mahato,Birendra Yadav, "Optimizing Hospital Performance through Patient-Centered Care: Integrating Feedback, Experience, and Quality Improvement", International Journal of Creative Research Thoughts (IJCRT), ISSN:2320-2882, Volume.11, Issue 3, pp.i426-i434, March 2023, Available at :http://www.ijcrt.org/papers/IJCRT23A3001.pdf
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The International Journal of Creative Research Thoughts (IJCRT) aims to explore advances in research pertaining to applied, theoretical and experimental Technological studies.
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International Journal of Creative Research Thoughts (IJCRT)
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Submit Manuscript Online Impact Factor: 7.97 Review Results : Within 02-03 Days Paper Publication : Within 02-03 Days
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ISSN: 2320-2882 Impact Factor: 7.97 and ISSN APPROVED Journal Starting Year (ESTD) : 2013
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ISSN: 2320-2882 Impact Factor: 7.97 and ISSN APPROVED Journal Starting Year (ESTD) : 2013
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